QUALITY COMMITMENT

Our quality policy is to continually strive for excellence as a provider of health care facilities management, whilst fulfilling the dynamic needs and expectations of our clients. The achievement of excellence in quality and client satisfaction is the goal and responsibility of every employee. 

We go about this by…

• Continuously monitoring and updating our internal processes and systems in line with the following quality standards:
  • Australian Council on Healthcare Standards (ACHS)
  • Residential Aged Care Service
  • Relevant Australian Standards
  • Building Code of Australia
  • Department of Health Guidelines
• Ensuring our Computerised Maintenance Management System - Total FMS reflects the latest requirements for our clients.
• Making a conscious effort to maintain a global outlook in the way we think, conduct and do business.
• Constantly striving to provide the highest level of quality in the Polices, Procedures and Processes we implement for our clients.
• Ensuring we hire the most suitable candidate for the job and train them to adhere to our vision in the areas of quality, continuous improvement and excellence in client services.
• Ensuring the quality policy and objectives is effectively communicated to our employees, vendors and associates.
• Continually benchmarking our processes and that of our clients.